Posted by Dedi Nestoriko Sinaga on 6/11/2010
This item was filled under Articles
Ihate the businessmen who were not serious. Especially if they never build good communication with consumers. Supposedly, the communication with consumers should continue to be done. This condition can be beneficial to both parties. In fact, I think, it would be more profitable the business. If customers can easily communicate with businessmen, they'll feel safe buying products or services from such businesses. If security is there, consumers will be satisfied. Sense of satisfaction is directly proportional to loyalty. You know the meaning of loyalty? This means that consumers will continue to use the products or services from the businessman, or they will invite others to use it too, or they will promote the products the business even though they were not paid. I can feel it when I became a consumer.
Many ways can be done to establish communication with the consumers. One that I think effective is a live chat. I found it on a hosting company that I use and I recommend to my colleagues many times. With a live chat, I can easily and quickly asked a lot of things I need to them. Remarkably, the response from them is very fast compared to send me an email. The effect, I feel comfortable when using their product. I am not shy to promote his company to my colleagues or clients. Other tangible evidence that I have found, they released more than 690 names of customers for a short period (including one of my clients). For me it was fantastic for this type of company. They get a fair amount of customers that much.
With the live support via live chat, the potential customer more quickly understand the product being offered so that they not only arrived but left immediately without buying anything. However, promotion is still very effective immediately, and a live chat software can help to do it.